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Contact center : managed helpdesk

Contact center : managed helpdesk

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Enrich customer experiences

When it comes to service, your customers demand a truly integrated digital experience. That’s why we’ve joined forces with Cisco to offer Webex Contact Center powered by Bits, a cloud-based solution that makes it easy for customers to reach businesses anytime, from any location. Integrate Webex Contact Center with Bits UCaaS and Global SIP Connect solutions for exceptional experiences.

Bits y Cisco

Juntos lo ayudamos a colaborar sin problemas, romper los silos y mejorar la experiencia del cliente.

‘Amazon Connect’ of Bits

Bits strives to champion the borderless digital customer experience. We deliver Amazon Connect in a completely different dimension forged globally with our best-in-class network and complementary voice services. We have partnered globally with the best in the market to deliver dynamic interactions for customers. Our expertise in enterprise integrations and AI will ensure that customers adopting Amazon Connect have a great experience!

Why choose Bits?

Create a new profit center

Increase customer retention and boost sales through a personalized, fun and innovative experience.

Form experiences

Empower your customers’ agents with contextual information, improving first contact resolution, reducing the need for repetitive tasks and improving workforce productivity.

Retain customers

Leverage AI-enabled capabilities to enable customer self-service, personalize experiences and increase customer loyalty and lifetime value.

Go to market faster with global presence

Break free from the limitations of on-premise systems with a cloud-born contact center. With simplified licensing, as well as existing telecom integrations, we can help you reduce your total cost of ownership and get you up and running quickly.

Experience that matters

Rely on 24/7 support with personalized and professional services from a trained team of more than 4,000 experts in five service contact centers around the world for assessment, design, delivery and support.

Connect instantly with customers

The customer support platform designed by Tata Communications helps you provide better customer interaction and a more engaging user experience. In addition to improving visual engagement, we also ensure powerful communication capabilities for your websites and applications, giving your brand a distinctive image. Our real-time customer support platforms around the world allow companies seamless global coverage and connect with customers using the integrated application without much interruption.


Frecuently Asked Questions about Center Managed Helpdesk

What services does BITS offer for contact center and managed helpdesk solutions?
BITS provides comprehensive contact center and managed helpdesk solutions, including multichannel support, ticket management, and proactive issue resolution.
How can I contact BITS for technical support?
You can reach our technical support team by filling out the contact form on our website ( or by calling our dedicated support hotline at the provided contact number.
What makes BITS stand out in the field of contact center services?
BITS distinguishes itself through a combination of advanced technology, experienced personnel, and a client-centric approach, ensuring efficient and customized contact center services tailored to your business needs.
s BITS capable of handling both small-scale and large-scale contact center requirements?
Yes, BITS is equipped to handle a wide range of contact center needs, from small-scale setups to large-scale enterprises, providing scalable solutions to accommodate varying business sizes.
Can BITS integrate with existing CRM systems for seamless workflow?
Absolutely, BITS offers seamless integration with various CRM systems, enhancing efficiency and ensuring a smooth workflow for your contact center and managed helpdesk operations.