Now Hiring: Are you a driven and motivated 1st Line IT Support Engineer?

BITS IT Support Outsourcing

BITS IT Support Outsourcing

BITS helps you to delegate the entire IT service,under the highest standards of compliance, safety and security.

Enjoy the experience of our ITIL and Cobit expertise.

Unlock Your Business Potential with IT Infrastructure as a Service (IaaS)

As we move forward in the digital age, IT Infrastructure as a Service is poised to become the backbone of business operations. It’s the key to staying competitive, adaptive, and secure in a world that never sleeps.

Don’t let outdated infrastructure hold you back. Embrace IaaS, and watch your business soar to new heights. It’s not just a service; it’s your gateway to limitless possibilities.

Take the leap into the future with IT Infrastructure as a Service. Your journey begins here.

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IT Support Outsourcing

Preparing for your success, we provide IT Support Outsourcing.

IT Management and Support

IT management and support

Solutions for small and large businesses, managed IT services are one of the most important factors in business development. Our services provide you with end-to-end IT management services and support for all covered technologies so you can stay on top of building a competitive advantage in your market.

To solve your technical problems quickly and efficiently. We also offer emergency IT support to companies experiencing problems with their business technology.

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Cloud Services

Cloud Services

Today cloud management services are everywhere, BITS is here to help your business succeed with your IT services using the best technology and based on the highest industry standards.

If you are ready to accelerate your business growth with cloud services, our team of certified professionals can guide you to success with the right cloud solution that works best for your business. From design, selection, implementation and support, we do it all.

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Information security

Information security

The security of your data and information is as critical to your organization as any other business function and is an essential component of managed IT services.

Our solutions include a wide range of services, including managed anti-virus, anti-spam and anti-malware, advanced email recovery services, 24x7x365 real-time security monitoring and end-user security awareness training. Enhance your organization’s security with IT support outsourcing services.

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IT Strategy

IT Strategy

Every organization has unique needs, so it’s important to choose IT consulting firms that can work best with your current infrastructure. Through our Outsourcing Support and Ongoing Strategic IT Consulting services, we can provide unparalleled expertise focused on taking your organization to the next level. At BITS, we collaborate with your organization and provide strategic guidance on a variety of topics, including cloud strategy, IT budget planning, risk management, IT security, business workflow analysis, business continuity planning, compliance testing, IT assessment, and strategic planning.

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Schedule a call with our IT Support Outsourcing experts

HOW IT WORKS

Find out how we get the most out of benefit from your IT environment

04 PHASES

01. Discover
Discover all of your IT in real time and at a glance with an Endpoint Map, and make fast, accurate decisions that result in breakthrough levels of efficiency and value across your entire enterprise.
02. Manage
Intuitive and automated endpoint management from a single pane of glass with a personalized and secure work experience anywhere.
03. Protect
Have the confidence of knowing your business is protected with continuous threat management and secure access to all users, devices, applications and networks, anytime, anywhere.
04. Improve
Improve and automate routine IT tasks and resolve problems before users are aware of them,

Trusted by leading companies

01

Immediate assistance

We provide a quick response to the help desk right after receiving the customer's request.
02

Consultancy

Knowledge comes with age and time. Our experts make sure it works.
03

Engineering

We implement the best engineering practices in projects with high quality standards.
04

Technology expert

Technological plans are developed to meet all types of requests and demands.
05

Satisfaction

100% of our current and repeat clients are satisfied with the final results.

To request more information, please contact us through our digital channels

We only need a couple of hours!
No more than 1 work day from when your request is received.

Call now for a consultation!

(+52) 614 433 3867

Frequently Asked Questions

What is IT support outsourcing?
IT support outsourcing is the practice of hiring external service providers to handle various IT-related tasks and support functions for your organization. These tasks can include helpdesk support, network maintenance, software updates, and more.
Why do companies outsource their IT support?
Companies outsource IT support for several reasons, including cost savings, access to specialized expertise, 24/7 support, scalability, and the ability to focus on core business functions.
What types of IT support services can be outsourced?
You can outsource a wide range of IT support services, including desktop support, server management, network monitoring, cybersecurity, cloud management, and disaster recovery planning.
What are the benefits of outsourcing IT support?
Benefits include cost savings, access to skilled professionals, improved service quality, reduced downtime, scalability, and the ability to focus on strategic goals.
What are the potential drawbacks of outsourcing IT support?
Drawbacks may include loss of control, communication challenges, data security concerns, and cultural differences with offshore providers. However, these can be mitigated with proper planning and communication.
How do I ensure data security when outsourcing IT support?
Ensure the outsourcing provider follows industry-standard security practices, signs a robust data security agreement, and complies with relevant regulations (e.g., GDPR). Regular audits and monitoring are also essential.
Is outsourcing IT support cost-effective?
Yes, outsourcing can be cost-effective because it allows you to access specialized skills without the overhead of hiring and training in-house staff. However, costs can vary depending on the scope and complexity of services.
What is the difference between onshore, nearshore, and offshore IT support outsourcing?
Onshore outsourcing involves hiring providers in the same country, nearshore outsourcing involves neighboring countries, and offshore outsourcing involves providers from distant locations. Each option has its own cost and proximity advantages.
Can IT support outsourcing providers handle compliance requirements for my industry?
Yes, many IT support outsourcing providers specialize in specific industries and can help you meet regulatory compliance requirements by implementing appropriate security measures and best practices.
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